What You Need to Know About How Our Team Works

At Serenity Cleaning & More, LLC, we are always glad to be of service to our clients in Roanoke Rapids, North Carolina and nearby areas.

757-266-8616

Frequently Asked Questions (FAQ)

Learn more about our service processes and policies at Serenity Cleaning & More, LLC by reading the questions and answers on this page. Should you have other concerns or inquiries, do not hesitate to contact us by phone or email.

Is a long-term contract required for service?

Either/or. We can do daily, weekly, or monthly.

Are you licensed, insured, or bonded?

Yes

What towns/areas do you serve?

We serve clients within a 30-mile radius from Roanoke Rapids, North Carolina.

What is included in your cleaning service?

Deep Cleaning
General Cleaning
Basic Cleaning (Kitchen or Bathroom Cleaning)

What should I expect at my first appointment?

In detail, we want to know what you want to be done. We will talk about the agreement.

Do I need to do anything before you arrive?

Preferably, if you have pets, keep them locked up first.

Specific rates:

We offer free quotes or estimates.

Do I need to be home on the day of the cleaning?

No. It depends on you.

What happens if I skip or reschedule an appointment?

If you cancel, a $25-penalty fee will be charged.

How do I set up an appointment?

Fill out the appointment form.

How and when do I pay for my cleaning services?

After the service is done, we can accept cash and cards. For businesses, we accept cheques.

What time will the cleaning crew get to my house?

15 minutes before the appointment time.

When do I book?

Preferably 24 hours prior to the appointment date.